Shipping Policy

Thank you for shopping with Al Qayel. We are committed to delivering your premium fragrances safely and efficiently. Please review our shipping policy below.

Order Processing

• Orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During peak seasons or promotional events, processing times may be slightly longer.

Shipping & Delivery

• We offer both domestic and international shipping (where available).

• Estimated delivery times:

  • Saudi Arabia: 2–5 business days

  • GCC Countries: 3–7 business days

  • International: 7–15 business days (depending on destination and customs)

• Delivery times are estimates and may vary due to courier operations, weather, customs clearance, or other unforeseen circumstances.

Shipping Charges

• Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

• Free shipping promotions, if available, will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS with a tracking number so you can monitor your shipment.

Incorrect Shipping Information

Please ensure your shipping address and contact details are correct before completing your order. Al Qayel is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or is lost during transit, please contact us within 48 hours of delivery or the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.

Customs & Import Duties

For international orders, customs duties, taxes, and import fees may apply depending on your country's regulations. These charges are the responsibility of the customer.